Customer Service Specialist

Alphabeinsightinc; Columbus (OH); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career advancement

Collaborative work environment

Mentorship

Exposure to diverse projects and and a

Exposure to diverse projects and high‑

Descripción de la vacante

Alphabeinsightinc in Columbus, OH is seeking a dedicated Customer Service Agent to be the frontline voice of the company. You will handle inquiries by phone, email, and chat, delivering friendly, helpful support to customers.

The ideal candidate has strong communication and problem-solving skills, stays calm under pressure, and works collaboratively with other departments to resolve issues and improve service quality.

Formación

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information on products, services, and policies.

Conocimientos

Customer service experience

Excellent communication

Problem-solving

Calm under pressure

Herramientas

CRM software

Ticketing system

Descripción del empleo

Position Overview

We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information on products, services, and policies.

Requirements

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients