Insurance Customer Advocate - Growth & PTO Included

Troy Sayer; Northern (KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Opportunity for advancement

Health benefits

Job summary

Troy Sayer State Farm is hiring a Customer Service Representative to deliver exceptional client experiences and support a growing insurance agency in the community. You will handle inquiries, educate customers about options, and coordinate with other team members to ensure a seamless service experience.

The role emphasizes strong communication, empathy, and proactive problem-solving, with opportunities for advancement and a competitive benefits package in a friendly local office environment.

Qualifications

• Dedicated to personalized customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in problem-solving.
• Ability to multi-task and manage workload.
• Must be able to pass Property & Casualty License (training provided).
• Life & Health License may be required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Use exemplary communication to meet customer needs while promoting business growth.

Skills

Customer service

Communication

Problem solving

Multitasking

Licenses

Job description

Troy Sayer State Farm is hiring a Customer Service Representative to deliver exceptional client experiences and support a growing insurance agency in the community. You will handle inquiries, educate customers about options, and coordinate with other team members to ensure a seamless service experience.

The role emphasizes strong communication, empathy, and proactive problem-solving, with opportunities for advancement and a competitive benefits package in a friendly local office environment.