Customer Experience Advocate — Grow, Lead & Impact

Hertz; Santa Barbara (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Parental Leave

Adoption Assistance

Employee Assistance Program

Employee discounts on rentals

Job summary

Hertz is seeking a Customer Service Associate in Santa Barbara to deliver exceptional service, resolve inquiries, and build lasting customer relationships. You will act as a customer advocate and contribute to a culture of service excellence.

Join a team with growth opportunities, competitive pay, and comprehensive benefits, including paid time off, rental discounts, and performance incentives. This role emphasizes leadership and a customer-first mindset in a fast-paced environment.

Qualifications

• 3+ years of customer service experience.
• Experience supporting operational and sales functions.
• Strong communication and relationship-building skills.
• Proven ability to influence and collaborate with others.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• A passion for delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Delivering exceptional customer service and resolving customer concerns with professionalism and care.
• Building strong relationships with customers to increase loyalty and satisfaction.
• Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
• Analyzing customer feedback to identify opportunities for improvement.
• Supporting and coaching team members on customer service best practices.
• Assisting leadership in implementing action plans that improve customer satisfaction.
• Promoting a positive, customer-focused culture throughout the location.
• Ensuring compliance with company policies, service standards, and operational procedures.

Skills

Customer service experience

Communication skills

Relationship-building

Time management

Team collaboration

Problem solving

Job description

Hertz is seeking a Customer Service Associate in Santa Barbara to deliver exceptional service, resolve inquiries, and build lasting customer relationships. You will act as a customer advocate and contribute to a culture of service excellence.

Join a team with growth opportunities, competitive pay, and comprehensive benefits, including paid time off, rental discounts, and performance incentives. This role emphasizes leadership and a customer-first mindset in a fast-paced environment.