Customer Experience Advocate

Kedia Corporation; Fort Worth (TX); On-site; USD 30,000 - 45,000; Part time

Job summary

A service-oriented company in Fort Worth, TX is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. In this role, you'll be responsible for providing product information, taking orders, and resolving complaints. Candidates must demonstrate strong communication and problem-solving skills, and experience with autodialing systems and CRM software is preferred. This position offers contract work with opportunities for advancement in a dynamic environment.

Qualifications

• Excellent communication skills are essential for effective customer interaction.
• Ability to manage multiple customer inquiries simultaneously.
• Experience with contact center operations is preferred.

Responsibilities

• Confer with customers to provide information and assist with orders.
• Keep detailed records of customer interactions and transactions.
• Resolve customer service complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Customer and Personal Service

Clerical

English Language

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A service-oriented company in Fort Worth, TX is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. In this role, you'll be responsible for providing product information, taking orders, and resolving complaints. Candidates must demonstrate strong communication and problem-solving skills, and experience with autodialing systems and CRM software is preferred. This position offers contract work with opportunities for advancement in a dynamic environment.