Customer Experience Advocate

Concentrix; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay enrollment

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Concentrix in Lake Mary, FL is hiring a Customer Service Representative to interact with customers via calls, chats, and emails, delivering outstanding service in a financial services context.

The role requires a minimum 2 years of customer service experience, a basic understanding of investing, and a high school diploma. Candidates must live within 40 miles of the site and be able to work full shifts in the office. U.S. citizenship or permanent status is required for government work.

Qualifications

• 2 years of customer service experience preferred.
• Basic knowledge of investing principles or experience in a financial support role preferred.
• Must have a high school diploma or equivalent.
• Live within 40 miles of the site and be able to work full shift in the office.
• U.S. government contract requires U.S. citizens or permanent residents.

Responsibilities

• Interface with customers via inbound calls, chats, and emails.
• Provide outstanding service to customers – many of whom are investing for the first time.
• Provide exceptional customer relations support for online Financial Services client.
• Make every customer’s experience with support exceptional.

Skills

Customer service

Investing basics

Education

High school diploma or equivalent

Job description

Concentrix in Lake Mary, FL is hiring a Customer Service Representative to interact with customers via calls, chats, and emails, delivering outstanding service in a financial services context.

The role requires a minimum 2 years of customer service experience, a basic understanding of investing, and a high school diploma. Candidates must live within 40 miles of the site and be able to work full shifts in the office. U.S. citizenship or permanent status is required for government work.