Banking Customer Care Specialist

Concentrix; Antonia (MO); On-site; USD 21,000 - 25,000; Full time

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for a world-renowned brand within a Fortune 500 company and an award-winning culture.

You’ll join a diverse team and receive training and ongoing support, with clear opportunities for growth as managers and leaders have risen from within.

This role emphasizes empathetic service and using tools to resolve non-standard issues, ensuring customer satisfaction and loyalty.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments.

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for a world-renowned brand within a Fortune 500 company and an award-winning culture.

You’ll join a diverse team and receive training and ongoing support, with clear opportunities for growth as managers and leaders have risen from within.

This role emphasizes empathetic service and using tools to resolve non-standard issues, ensuring customer satisfaction and loyalty.