Customer Experience Advisor – Repair & Logistics

Activate Group Limited; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

33 days holiday

Annual pay review

Quarterly Bonus up to £450 per quarter

Personal health cash plan

Enhanced parental pay

Life assurance: 3x salary

Free breakfasts and fruit

Birthday surprise

Job summary

Activate Group is seeking a Customer Service Advisor in Birmingham to deliver exceptional service in a fast-paced environment. You will greet customers, manage the reception area, coordinate courtesy cars and liaise with the workshop to keep clients informed about repair progress.

The role also involves processing payments and invoices and handling complaints within company policy. You will work with health and safety standards, demonstrate attention to detail and provide clear, proactive

Qualifications

• Excellent communication skills across telephone, email and face-to-face interactions.
• Strong attention to detail and accuracy in handling information.
• Ability to manage time and prioritise tasks effectively.
• Experience delivering high standards of customer service in a fast-paced environment.

Responsibilities

• greet customers and provide a welcoming experience at reception; coordinate courtesy cars and liaise with workshop.
• Regularly update customers on repair progress and communicate delays or changes.
• Process payments and issue invoices; handle complaints per policy.
• Adhere to all health and safety regulations and company procedures.
• Organise time and resources to manage collections/deliveries and client communications.

Skills

Excellent communication

Attention to detail

Time management

Customer service

Proactive

Job description

Activate Group is seeking a Customer Service Advisor in Birmingham to deliver exceptional service in a fast-paced environment. You will greet customers, manage the reception area, coordinate courtesy cars and liaise with the workshop to keep clients informed about repair progress.

The role also involves processing payments and invoices and handling complaints within company policy. You will work with health and safety standards, demonstrate attention to detail and provide clear, proactive