Customer Experience Advisor - Fast, Helpful Support

OCS; Sheffield (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning

Retail perks

Professional growth

Flexible pay

Job summary

OCS UK & Ireland is seeking a Customer Service Advisor to assist customers with inquiries, complaints and feedback, providing information on products and services and maintaining accurate customer records. Reporting to the Customer Service Manager, you will resolve issues promptly and professionally while collaborating with other departments to ensure customer satisfaction.

The ideal candidate will have excellent communication skills, empathy, patience, and the ability to work under pressure.

Qualifications

• You must have the right to work in the UK.
• Excellent communication and interpersonal skills.
• Empathy and patience in dealing with customers.
• Strong problem-solving abilities.
• Ability to work well under pressure.
• Previous experience in customer service preferred.
• Proactive and organised, with a keen attention to detail.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Assist customers with inquiries, complaints, and feedback
• Provide product or service information to customers
• Resolve customer issues and complaints promptly and professionally
• Process orders, returns, and exchanges
• Maintain customer records and databases
• Ensure accurate and timely communication with customers
• Collaborate with other departments to resolve customer issues
• Follow up with customers to ensure their satisfaction

Skills

Communication skills

Interpersonal skills

Empathy

Problem solving

Under pressure

Punctuality

Job description

OCS UK & Ireland is seeking a Customer Service Advisor to assist customers with inquiries, complaints and feedback, providing information on products and services and maintaining accurate customer records. Reporting to the Customer Service Manager, you will resolve issues promptly and professionally while collaborating with other departments to ensure customer satisfaction.

The ideal candidate will have excellent communication skills, empathy, patience, and the ability to work under pressure.