Customer Experience & Accounts Coordinator

Creative Financial Staffing, LLC; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Coordinator in Morgantown, WV to manage orders, quotes, invoices, payments, and account requests. You will collaborate with Sales and Operations to meet customer needs and maintain accurate records.

The role emphasizes timely inquiries resolution, generating service reports, and documenting standard procedures while supporting process improvements in a manufacturing environment.

Qualifications

• High school diploma required; Associate degree preferred.
• 2+ years of customer service experience.
• Strong proficiency with Microsoft Office and Google Workspace applications.
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred.

Responsibilities

• Process customer orders, quotes, invoices, payments, and account-related requests.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Partner with Sales and Operations to address customer needs and operational challenges.
• Maintain accurate customer account records and document customer interactions.
• Generate customer service reports and support process improvement initiatives.
• Update and maintain standard work procedures and related documentation.

Skills

Customer service

Order processing

Education

High school diploma

Associate degree

Tools

Microsoft Office

Google Workspace

Job description

Creative Financial Staffing, LLC is seeking a Customer Service Coordinator in Morgantown, WV to manage orders, quotes, invoices, payments, and account requests. You will collaborate with Sales and Operations to meet customer needs and maintain accurate records.

The role emphasizes timely inquiries resolution, generating service reports, and documenting standard procedures while supporting process improvements in a manufacturing environment.