Sales Operations & Admin Manager

TLD; Morgantown (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

TLD is seeking a Sales Administrator to partner with the Sales & Service Organization in Morgantown, WV. This role oversees sales administration, transportation coordination, and invoicing while maintaining customer documentation and accurate records.

You will support daily sales operations, monitor receivables and backlog, and assist with quality initiatives and continuous process improvements. A strong background in ERP and reporting tools, and 5+ years in related roles are expected.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Sales, Logistics, Finance, or related field.
• 5+ years in sales administration, customer service, order management, or logistics.
• Experience supporting sales teams and cross-functional operations.
• Proficient in invoicing, order management, and transportation documentation.
• Experience with ERP and reporting tools.

Responsibilities

• Process and manage sales-related administrative activities and documentation throughout the sales cycle.
• Support the Sales & Service Director and Area Sales Managers in daily operations and customer-related activities.
• Review and control Sales Order Lines (SOLs) prior to approval and submission.
• Maintain accurate sales records and databases for reporting, analysis, and future reference.
• Coordinate letters of credit and ensure payment terms and financial documentation are accurate and compliant.
• Manage the sales backlog and ensure timely invoicing of completed equipment orders.
• Monitor account receivable activity and collaborate with Finance and Sales teams regarding overdue payments.
• Oversee transportation activities and coordinate shipment logistics with transportation resources.
• Obtain transportation quotes and communicate shipping options to the sales organization.
• Generate and maintain shipping documentation, including packing slips, invoices, customs documentation, and bills of lading.
• Ensure transportation information is accurately recorded and communicated through company systems.
• Provide support to field-based sales personnel with quotations, customer requests, and urgent administrative needs.
• Prepare and communicate quality metrics and quality-related updates within the Sales & Service Organization.
• Support implementation and continuous improvement of company processes and local procedures.
• Monitor data quality across customer and sales-related databases.
• Assist with customer quality documentation requirements for RFIs, RFPs, and RFQs.
• Conduct periodic audits and support cleanliness and quality initiatives within the Sales & Service Organization.

Skills

Sales administration

Customer service

Logistics coordination

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Business Administration

Tools

ERP systems

Excel

Business reporting tools

Job description

TLD is seeking a Sales Administrator to partner with the Sales & Service Organization in Morgantown, WV. This role oversees sales administration, transportation coordination, and invoicing while maintaining customer documentation and accurate records.

You will support daily sales operations, monitor receivables and backlog, and assist with quality initiatives and continuous process improvements. A strong background in ERP and reporting tools, and 5+ years in related roles are expected.