Customer Account & Operations Lead

Mayville Engineering Company, Inc.; Hazel Park (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

Mayville Engineering Company, Inc. seeks a Customer Service Representative to address inquiries, process orders, and support account administration. You will collaborate across departments to ensure accurate order entry and timely deliveries.

The ideal candidate has at least two years of customer service experience, a high school diploma or equivalent, and strong communication, organizational, and problem-solving skills. Equal Opportunity Employer.

Qualifications

• 2 years of customer service experience required.
• High school diploma, GED, or equivalent required.
• Equal Opportunity Employer notice included.

Responsibilities

• Receive and address customer complaints and inquiries promptly.
• Enter and process purchase orders accurately.
• Assist in customer account management and administration.
• Drive process improvements to ensure on-time delivery.
• Coordinate across internal departments.
• Maintain accurate order system and track delivery status.
• Identify gaps and suggest improvements with a continuous improvement mindset.
• Uphold company policies in customer interactions.
• Support scheduling and release of job orders to the floor.
• Perform other duties as assigned.

Skills

Customer service orientation

Communication skills

Problem solving

Organization & time management

Investigative ability

Education

High school diploma or equivalent

Job description

Mayville Engineering Company, Inc. seeks a Customer Service Representative to address inquiries, process orders, and support account administration. You will collaborate across departments to ensure accurate order entry and timely deliveries.

The ideal candidate has at least two years of customer service experience, a high school diploma or equivalent, and strong communication, organizational, and problem-solving skills. Equal Opportunity Employer.