Customer Executive

Jobtailor; California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Computacenter is seeking a customer-focused professional to support Inside Sales by handling orders, data updates, and status reporting. You will collaborate with cross-functional teams to ensure timely processing of requests and accurate documentation of customer interactions.

The role requires strong communication skills, attention to detail, and the ability to work independently or with others to meet goals in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred

Responsibilities

• Partner with team members to deliver services that support company objectives and are consistent with Computacenter values
• Collaborate with Inside Sales management and team members on customer projects and orders
• Enter and track orders using Computacenter systems and processes
• Provide regular data and timeline updates to Inside Sales Management
• Assist in providing status reports to Account managers, project teams, and Partner Management
• Follow defined processes to coordinate and execute open requests, quotes, purchase orders, and escalated orders
• Enter and manage open opportunities with the team and follow up with Customer Executives and Inside Sales management
• Coordinate with Customer Executives to create and maintain a database of historical deals, pricing, and technology preferences
• Conduct general administrative duties as necessary
• Embrace and support Computacenter mission and core values

Skills

Customer service experience

Written communication

Verbal communication

Organizational skills

Microsoft Office proficiency

Interpersonal skills

Time-management

Problem-solving

Education

Bachelor’s degree preferred

Tools

Windows

Microsoft Office

Job description

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders
• Uses Computacenter systems and process to enter and track orders
• Provides regular data and timeline updates to Inside Sales Management
• Assists in providing status reports to Account managers, project teams, and Partner Management
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders
• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base
• Conducts general administrative duties as necessary
• Embraces and supports Computacenter mission and core values

Requirements

• Bachelor’s degree preferred
• Minimum of 1 year of customer service experience
• Legally eligible to work in the United States
• Customer focused
• Strong written and verbal communication skills
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills
• Self-starter able to work both independently and collaboratively with others to accomplish goals
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office)

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing customer projects and orders. Proficient in utilizing computer system applications to support administrative tasks and data management.

Highest-signal resume keywords

• Customer Service Experience
• Strong Written Communication Skills
• Strong Verbal Communication Skills
• Organizational Skills
• Microsoft Office Proficiency

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Problem-Solving Skills
• Time-Management Skills
• Prioritizing Skills
• Self-Starter

Industry Keywords

• Customer Focused
• Data Management
• Order Tracking
• Administrative Duties
• Collaboration

Tools & Technologies

• Windows
• Microsoft Office