Customer Excellence Representative

Paradigm Window Solutions; Portland (ME); On-site; USD 28,000 - 33,000; Full time

Job summary

Paradigm Windows is seeking a Customer Excellence Team Member to deliver professional customer service, support in sales activities, and accurate information on quotes, scheduling, and product details. You will collaborate with customers, production, and managers to ensure timely, courteous communication and proactive issue resolution.

This role emphasizes attentiveness to customer needs, reliability in handling orders, and a proactive attitude toward continuous improvement with a

Qualifications

• High School diploma or GED required, with 1 year in sales or customer service.
• Ability to quickly learn new software and order entry procedures.
• Excellent listening, verbal and written communication.
• Professional phone and email etiquette.
• Strong organizational and time management abilities.

Responsibilities

• Handle all customer service activities: calls, quotes, processing requests, product information, and warranty issues.
• Communicate customer issues and feedback to the appropriate teams via established channels.
• Proof quotes and ensure order entry paperwork is accurate.
• Process warranty claims with homeowners, contractors and dealers via phone and email.
• Learn order-entry skills and provide training via video conferencing and in-person meetings.
• Support the delivery manifest process and other daily tasks.
• Take on additional projects as assigned.

Skills

Software proficiency

Typing speed

Organizational skills

Time management

Communication skills

Interpersonal skills

Learning agility

Teamwork

Education

High School diploma or GED

Job description

• Employee Type Full Time

Description

GENERAL SUMMARY

Paradigm Windows Customer Excellence Team is known across our customer network as a top-tier customer service team. It is our level of support that differentiates us from our big-named competitors.

Paradigm Windows creates window solutions for life. In support of our core values, we are looking for a representative that is safety obsessed, has respect in unity, believes in quality craftsmanship, has unwavering customer commitment, and knows how to improve together.

The Customer Excellence Team Member provides professional customer service and assists in the facilitation of customer sales. This position listens and ascertains the needs of customers and communicates accurate information concerning quotes, schedules, product details and procedures to customers and promptly responds to customers in a tactful and courteous manner. This position must be proactive with communication among customers, team members, production, and managers.

In joining Paradigm Windows, you’ll receive a competitive wage, great benefits, and be surrounded by a team of people that will help you grow and succeed.

• Is responsible for all overall customer service activities for all customers by receiving calls, generating standard window quotes, processing requests, answering questions about product, processes, and addressing warranty issues.
• Communicates customer issues and feedback to appropriate individuals using established communication channels.
• Is familiar with the order entry process and completes all required paperwork and ensures information is accurate by ensuring that all quotes generated are proofed.
• Participates in the processing of warranty claims which includes communications with homeowners, contractors and dealers alike via phone and email.
• Learn skills to provide quality order entry training via various video conferencing platforms and in person meetings.
• Has an active role in the delivery manifest process and other daily processes.
• Takes on additional projects as assigned.

Job Requirements

• Solid understanding and previous use of commonly used software programs on Windows OS (Excel, Word, Outlook, and the Internet)
• Is proficient with keyboarding/typing skills.
• Ability to learn order entry procedures, order processing and order inquiry.
• Organizational and time management skills and
• A positive, friendly, and approachable personality
• Excellent listening, oral, and written communication skills, with professional phone and email etiquette
• Must exercise a strong desire to be attentive and accurate.
• Ability to work in a dynamic and fast paced environment.
• Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
• Must handle obstacles with grace, accuracy, and urgency.

Pay Range: $20-$24 per hour. Actual compensation will be determined based on experience, qualifications and other job related factors.

Summary Minimum Education & Experience Required

• A High School diploma or GED, and a minimum of 1 years’ experience in sales or customer service is required or an equivalent combination of education and/or experience.
• Must have the ability to quickly learn new tasks and become increasingly skilled with multiple software platforms.

Physical Demands & Working Conditions

While performing the duties of this job the employee must be able to work inside, occasionally work protracted or irregular hours, this position will work closely with others in addition to working alone.