Customer Excellence Leader — Service Ops & Growth

SolvChem, Inc.; Pearland (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K

PTO

Job summary

SolvChem, Inc. seeks a Customer Excellence Manager to oversee customer service operations across SCI, CPK, SCCP, and SC divisions.

You will lead and develop the Customer Excellence team, drive service performance, and partner with Sales, Logistics, Inventory, and Planning to ensure exceptional service execution. The role emphasizes operational efficiency, continuous improvement, and compliance with safety and regulatory requirements in a fast-paced chemical distribution environment.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or related field required.
• 5+ years of experience in logistics, supply chain, customer service, or related role.
• 1-2 years of leadership or progressive management experience required.
• Experience in chemical distribution, chemical manufacturing, or chemical packaging preferred.
• Bilingual English/Spanish preferred.
• MS Office proficiency (intermediate to advanced) preferred.
• Experience with Chempax, SAP or other ERP systems preferred.
• DOT Hazmat knowledge preferred.

Responsibilities

• Lead day-to-day operations of the Customer Service Department across divisions.
• Develop and mentor the Customer Excellence team across multiple divisions.
• Drive customer satisfaction, service performance, and operational efficiency.
• Collaborate with Sales, Logistics, Inventory, Planning, Operations for service excellence.
• Monitor performance metrics and identify process improvement opportunities.
• Support revenue growth while maintaining high service standards.

Skills

Leadership

Communication

Cross-functional teamwork

Bilingual English/Spanish

Education

Bachelor's degree in Business Administration or Supply Chain

Tools

Chempax

SAP

MS Office

Job description

SolvChem, Inc. seeks a Customer Excellence Manager to oversee customer service operations across SCI, CPK, SCCP, and SC divisions.

You will lead and develop the Customer Excellence team, drive service performance, and partner with Sales, Logistics, Inventory, and Planning to ensure exceptional service execution. The role emphasizes operational efficiency, continuous improvement, and compliance with safety and regulatory requirements in a fast-paced chemical distribution environment.