Customer Success Associate — O2C & Lean Ops

Original Composites and Fibers; Toledo (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Original Composites and Fibers is seeking a Customer Associate to be the first point of contact for customers and collaborate with internal teams. This role sits within Customer Operations in the Supply Chain, emphasizing service quality, issue resolution, and strong customer relationships.

You will support order activity, logistics, and data tools while learning market trends and customer behaviors to drive continuous improvement and exceptional service across the globe.

Qualifications

• High school degree or higher is preferred.
• Preferred: SAP CRM and TM experience.
• Experience using AI tools such as CoPilot and SAP Joule is beneficial.

Responsibilities

• Serve as the first point of contact for customers and build strong relationships.
• Operate in the Order-to-Cash process, handling orders and logistics.
• Support Lean Sigma initiatives to improve efficiency and reduce waste.

Skills

MS Office

Communication skills

Supply Chain

Change management

Teamwork

AI tools

Education

High school or higher

Tools

SAP CRM

SAP TM

CoPilot

SAP Joule

Job description

Original Composites and Fibers is seeking a Customer Associate to be the first point of contact for customers and collaborate with internal teams. This role sits within Customer Operations in the Supply Chain, emphasizing service quality, issue resolution, and strong customer relationships.

You will support order activity, logistics, and data tools while learning market trends and customer behaviors to drive continuous improvement and exceptional service across the globe.