Customer Supply Chain Account Representative

OC2 Occidental Chemical Corporation; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

OxyChem, headquartered in Dallas, TX, seeks a dedicated Customer Service / Order-to-Cash professional to enhance customer experience and drive efficient order processing from entry to invoicing.

You will collaborate with Sales and Supply Chain to onboard customers and resolve issues quickly.

Qualifications

• Must have a Bachelor's Degree and two years of relevant experience OR Bachelor’s Degree in Supply Chain Management.
• Proficiency in Microsoft Office Applications.

Responsibilities

• Represent OxyChem’s high standards of business conduct and safety.
• Serve as primary interface between OxyChem and US/Canadian customers.
• Collaborate with Sales Team and Supply Chain to onboard customers.
• Drive order entry in SAP from start to invoicing and ensure customer satisfaction.
• Obtain and maintain essential customer information in multiple systems.
• Communicate customer expectations, forecasted demand, and delivery issues to internal teams.
• Understand transportation processes and assist inventory, warehousing, and logistics.

Skills

Customer service

Order processing

CRM knowledge

Microsoft Office

Detail-oriented

Education

Bachelor's Degree in Supply Chain Management

Bachelor's Degree

Tools

SAP/ERP

MS Dynamics

Job description

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxychem offers the opportunity to make a difference every day. OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information. In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

Essential Job Duties

Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship. Serve as a primary interface between OxyChem and corporate US and Canadian customers. Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship with customers. Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved. Obtain and maintain essential customer and business critical information in multi-systems. Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes in order to serve as a central resource for communicating with customers. Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process. Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies. Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data. Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts. Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems. Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system. Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders. Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance. Participates on special project and process improvement teams.

Qualifications - External

Must have a Bachelor's Degree and two year's of relevant experience OR Bachelor’s Degree in Supply Chain Management. Proficiency in Microsoft Office Applications.

Additional Desired Qualifications

Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred. Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred. Professional communication skills (both written and verbal) Able to work well in a team environment. Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking. Demonstrated interpersonal and influencing skills.

OxyChem, a producer of commodity chemicals with facilities across the United States, Canada, and Latin America, is renowned for its commitment to safety, environmental protection, customer service and sustainability. OxyChem’s chemicals are vital to quality of life, with applications in water treatment, pharmaceuticals, healthcare, commercial and residential development.