Customer Service Operations Leader

Revchem Composites

Bloomington, Northern (CA, KY)

Hybrid

USD 85,000 - 120,000

Full time

2 days ago

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Job summary

Revchem Composites seeks a Customer Service Manager to lead the support team across HQ and regional facilities. You will oversee daily customer communications, order workflows, and dispute resolution while coordinating with Outside Sales, Procurement, Warehousing, and Transportation to ensure flawless order accuracy.

You will establish SOPs, track KPIs such as FCR and OTIF, and drive continuous improvement, ensuring industry-leading service and strong customer retention in a fast-paced

Qualifications

Bachelor’s degree in Business Administration, Supply Chain, or related field preferred.
Minimum 5+ years in customer service/order management in industrial distribution or manufacturing.
At least 2–3 years in direct supervisory/management role.

Responsibilities

Lead, coach, and direct the Customer Support team across HQ and regional facilities.
Ensure 100% order entry data integrity, pricing accuracy, and on-time fulfillment.
De-escalate high-stakes disputes and drive root-cause improvements with cross-functional teams.
Collaborate with Outside Sales, Procurement, Warehousing, and Transportation for alignment.
Develop SOPs, dashboards, and KPI ownership (FCR, OTIF, AHT, order errors).

Skills

People Leadership

Cross-functional Collaboration

Data-Driven KPIs

Communication

Problem Solving

Team Coaching

Education

Bachelor’s degree in Business/Operations

Tools

Syspro ERP

Zendesk

Salesforce

Excel

PowerPoint

SharePoint

Job description

You will establish SOPs, track KPIs such as FCR and OTIF, and drive continuous improvement, ensuring industry-leading service and strong customer retention in a fast-paced

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