Customer Excellence Analyst

Jobtailor; Paramus (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a strategic lead for customer bids in a role that interfaces with Sales, Finance, Supply Chain, and Marketing. You will guide bid strategy, oversee customer-facing operations in retail markets, and ensure cost-conscious decision making through data-driven insights.

You will contribute to continuous improvement by tracking bid outcomes, maintaining high standards of service, and autonomously driving end-to-end processes with a customer-centric mindset.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Autonomy to drive processes to completion.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with service excellence.

Responsibilities

• Serve as the strategic lead for customer bids.
• Manage key customer-facing operations across retail markets.
• Support product costing processes.
• Track bid outcomes for continuous improvement.
• Collaborate with Sales, Finance, Supply Chain, and Marketing.

Skills

Analytical skills

Communication

Attention to detail

Autonomy

Cross-functional collaboration

Problem-solving

Tools

Excel

Data-Driven Reporting

Job description

• Serve as the strategic lead for customer bids
• Manage key customer-facing operations across retail markets
• Support product costing processes
• Track bid outcomes for continuous improvement
• Collaborate closely with Sales, Finance, Supply Chain, and Marketing

Requirements

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Proficiency in Excel and data-driven reporting
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Core Competencies

Demonstrates strong analytical and problem-solving capabilities while effectively managing customer-facing operations and collaborating across functions. Proficient in Excel for data-driven reporting and committed to service excellence in customer interactions.

Highest-signal resume keywords

• Analytical Skills
• Problem-Solving Skills
• Cross-Functional Collaboration
• Excel Proficiency
• Customer-Centric Mindset

ATS Optimization Keywords

Soft Skills

• Effective Communication
• Attention to Detail
• Ability to Manage Multiple Deadlines
• Autonomous Work

Industry Keywords

• Customer Bids
• Product Costing
• Retail Markets
• Sales
• Finance
• Supply Chain
• Marketing

Tools & Technologies

• Data-Driven Reporting