Senior Analyst, Customer Experience Reporting – Analytics

Jobtailor; Burlington (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking a senior analytics lead to shape Customer Experience reporting and strategy within a retail context. You will own dashboards, scorecards, and executive reporting, and drive CX initiatives from concept through implementation.

Collaborating across functions, you will develop success metrics, risk assessments, and automated reporting pipelines using SQL, Power BI, and MicroStrategy. Strong communication, problem solving, and attention to detail are essential.

Qualifications

• B.A./M.S. in quantitative disciplines (Economics, Finance, Business, Engineering, Mathematics, etc).
• 5+ years of experience in highly analytical roles, project management, preferably in a retail setting.
• Proficiency in data analysis tools (e.g., SQL) and visualization platforms (Power BI, MicroStrategy).
• Proficiency automating data handling processes.
• Proficiency using Machine Learning and AI-based tools to analyze data and improve reporting.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of data management and reporting platforms.

Responsibilities

• Lead the development, maintenance, and enhancement of CX dashboards, scorecards, and executive reporting
• Lead the planning, execution, and measurement of CX initiatives, pilots, and strategic projects from concept through implementation
• Develop project plans timelines, success metrics, and risk assessments to ensure successful delivery of initiatives
• Design and implement reporting solutions that measure customer experience performance, operational execution, customer feedback trends, and key business outcomes
• Utilize advanced analytical tools and techniques to identify trends, opportunities, and risks across customer experience initiatives
• Conduct deep-dive analyses to identify root causes of customer experience challenges and provide actionable recommendations for improvement
• Create and maintain automated reporting processes that improve efficiency, data accessibility, and reporting accuracy
• Partner cross functionally to support business decision-making through analytics and reporting
• Support business reviews with executive-ready reporting and insights
• Present analytical findings and strategic recommendations to senior leadership in a concise and compelling manner

Skills

Data Analysis

Project Management

SQL Proficiency

Power BI

Machine Learning

Education

B.A./M.S. in quantitative disciplines

Tools

Power BI

MicroStrategy

Advanced Analytical Tools

AI-Based Tools

Data Management Platforms

Job description

• Lead the development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting
• Lead the planning, execution, and measurement of Customer Experience initiatives, pilots, and strategic projects from concept through implementation
• Develop project plans timelines, success metrics, and risk assessments to ensure successful delivery of initiatives
• Design and implement reporting solutions that measure customer experience performance, operational execution, customer feedback trends, and key business outcomes
• Utilize advanced analytical tools and techniques to identify trends, opportunities, and risks across customer experience initiatives
• Conduct deep-dive analyses to identify root causes of customer experience challenges and provide actionable recommendations for improvement
• Create and maintain automated reporting processes that improve efficiency, data accessibility, and reporting accuracy
• Partner cross functionally to support business decision-making through analytics and reporting
• Support business reviews with executive-ready reporting and insights
• Present analytical findings and strategic recommendations to senior leadership in a concise and compelling manner

Requirements

• B.A./M.S. in quantitative disciplines (Economics, Finance, Business, Engineering, Mathematics, etc)
• >5 years of experience in highly analytical roles, project management, preferably in a retail setting
• Proficiency in data analysis tools (e.g., SQL) and visualization platforms (e.g., Power BI, MicroStrategy)
• Proficiency automating data handling processes
• Proficiency using Machine Learning and AI-based tools to analyze data and improve reporting
• Excellent problem-solving abilities and attention to detail
• Knowledge of data management and reporting platforms

Core Competencies

Demonstrates expertise in leading Customer Experience initiatives through advanced data analysis, project management, and strategic reporting. Proficient in utilizing analytical tools and techniques to drive actionable insights and improve customer experience outcomes.

Highest-signal resume keywords

• Data Analysis
• Project Management
• SQL Proficiency
• Power BI
• Machine Learning

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Project Management
• Automating Data Handling Processes
• Customer Experience Measurement
• Risk Assessment
• Reporting Solutions Design
• Deep-Dive Analysis
• Success Metrics Development
• Operational Execution
• Customer Feedback Analysis

Soft Skills

• Problem-Solving
• Attention to Detail
• Communication
• Collaboration
• Presentation Skills

Industry Keywords

• Customer Experience
• Retail Setting
• Quantitative Disciplines
• Executive Reporting
• Business Decision-Making

Tools & Technologies

• Power BI
• MicroStrategy
• Advanced Analytical Tools
• AI-Based Tools
• Data Management Platforms