Customer Excellence Analyst

Jobtailor; Madison (NJ); On-site; USD 80,000 - 105,000; Full time

Job summary

Jobtailor in New Jersey is seeking a skilled Bid Manager to own and streamline the end-to-end bids process for assigned retail customers. You will partner with Sales, Finance, Supply Chain, and Category teams to produce complete, competitive bid submissions.

Role requires strong analytical abilities, attention to detail, and proficiency in Excel for data-driven reporting. You will drive timelines, maintain documentation, and support continuous improvement in pricing and process execution.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Owns end-to-end bids process for assigned retail customers.
• Partners with Sales, Finance, Supply Chain, and Category teams to prepare bid submissions.
• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.

Skills

Analytical skills

Cross-functional collaboration

Communication

Attention to detail

Excel

Data-driven reporting

Autonomy

Job description

Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
Partners with Sales, Finance, Supply Chain, and Category teams to prepare complete, competitive bid submissions
Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule
Tracks bid outcomes and provides insights for continuous improvement
Supports costing exercises for new and existing SKUs and innovation initiatives
Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios
Reviews product cost models for accuracy and completeness prior to internal alignment
Acts as primary Customer Excellence representative in F2F business
Oversees F2F customer item setup, maintenance, and updates within internal systems

Requirements

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Proficiency in Excel and data-driven reporting
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Demonstrates expertise in managing the end-to-end bids process, ensuring accuracy in documentation, pricing, and internal approvals while collaborating effectively with cross-functional teams. Strong analytical skills and proficiency in Excel support data-driven decision-making and continuous improvement initiatives.