Customer Excellence Specialist

Jobtailor; Elizabeth (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Elizabeth, NJ seeks a Customer/Sales Support specialist with 3–5 years of experience to manage contracts, communication, and data analysis. You will coordinate with Sales and Supply Chain to ensure accurate forecasting, costing, and on-time delivery while maintaining customer portals and documentation.

The role emphasizes cross-functional collaboration, proficiency in Excel, and familiarity with Salesforce and Infor M3 to support sales operations and market analysis.

Qualifications

• 3–5 years of experience in Customer/Sales Support.
• Bachelor's degree required.
• Proficient in Excel.
• Experience in Infor M3 a plus.
• Experience in Salesforce a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Customer Support

Data Analysis

Forecast Comparison

Costing Requests

Issue Resolution

Communication

Collaboration

Problem-Solving

Education

Bachelor's degree

Tools

Excel

Salesforce

Infor M3

Job description

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Requirements

• 3-5 years of experience in Customer/Sales Support
• Bachelor's degree
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus

Core Competencies

Demonstrates expertise in customer contract management, effective communication, and data analysis to support sales operations. Proficient in utilizing tools like Excel and Salesforce to enhance customer support and streamline processes.

Highest-signal resume keywords

• Customer Contract Management
• Salesforce Experience
• Excel Proficiency
• Infor M3 Experience
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Customer Support
• Data Analysis
• Forecast Comparison
• Costing Requests
• Issue Resolution

Soft Skills

• Communication
• Collaboration
• Problem-Solving

Industry Keywords

• Customer Contracts
• Supply Chain Coordination
• Logistics Management
• Market Analysis

Tools & Technologies

• Excel
• Salesforce
• Infor M3