Customer Excellence Analyst

Jobtailor; Elizabeth (NJ); On-site; USD 65,000 - 105,000; Full time

Job summary

Jobtailor in Elizabeth, NJ is seeking a Bid Process Manager to own end-to-end bids for retail customers, coordinating with Sales, Finance, and Supply Chain to build competitive submissions. You will track outcomes, support SKU costing, and ensure timely documentation and approvals for successful client engagements.

The role emphasizes data-driven decision making, cross-functional teamwork, and a strong customer-centric approach to drive service excellence and continuous improvement.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers.
• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.
• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Oversees F2F customer item setup, maintenance, and updates within internal systems.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.

Skills

Data analysis

Data-driven reporting

Cross-functional collaboration

Customer relationship management

Analytical skills

Problem-solving skills

Effective communication

Attention to detail

Autonomous work

Education

Bachelor’s degree or equivalent

Tools

Excel

Internal systems

Job description

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers


• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions


• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule


• Tracks bid outcomes and provides insights for continuous improvement


• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives


• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios


• Oversees F2F customer item setup, maintenance, and updates within internal systems


• Coordinates new product introductions, transitions, and discontinuations


• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring


• Builds strong customer relationships and ensures high service quality and responsiveness

Requirements

• Strong analytical and problem-solving skills


• Effective communication and cross-functional collaboration


• High attention to detail and ability to manage multiple deadlines


• Proficiency in Excel and data-driven reporting


• Customer-centric mindset with a focus on service excellence


• Ability to work autonomously and drive processes to completion

Core Competencies

Demonstrates expertise in managing the end-to-end bids process, collaborating with cross-functional teams, and delivering high-quality customer service. Proficient in data analysis, pricing strategies, and maintaining strong customer relationships to drive business success.

Highest-signal resume keywords

• Bid Process Management


• Data Analysis


• Cross-Functional Collaboration


• Customer Relationship Management


• Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Data-Driven Reporting


• Costing Exercises


• Pricing Scenarios


• Order Flow Management


• Issue Resolution

Soft Skills

• Analytical Skills


• Problem-Solving Skills


• Effective Communication


• Attention to Detail


• Autonomous Work

Industry Keywords

• Retail


• Bid Submissions


• Service Excellence


• Customer-Centric Mindset

Tools & Technologies

• Internal Systems