Customer Excellence Specialist

Jobtailor; Madison (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

Jobtailor in New Jersey is seeking a Customer/Sales Support professional to establish and maintain customer contracts, acting as the primary liaison for customer communication and documentation. You will manage weekly position reports and provide updates to the Sales team, while comparing forecasts to actual usage to support planning with monthly averages.

The role requires 3–5 years of experience in customer/sales support, a Bachelor's degree, and proficiency in Excel.

Qualifications

• 3-5 years of experience in Customer/Sales Support.
• Bachelor's degree.
• Proficient in Excel.
• Experience in Infor M3 a plus.
• Experience in Salesforce a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Customer Contract Management

Sales Support Experience

Data Analysis

Forecast Comparison

Costing Requests Handling

Issue Resolution

Database Maintenance

Effective Communication

Problem Solving

Collaboration

Supply Chain Coordination

Logistics Management

Education

Bachelor's degree

Tools

Excel

Salesforce

Infor M3

Job description

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Requirements

• 3-5 years of experience in Customer/Sales Support
• Bachelor's degree
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus

Core Competencies

Demonstrates expertise in customer contract management, effective communication, and data analysis to support sales operations. Proficient in utilizing tools like Excel and Salesforce to enhance customer support and streamline processes.

Highest-signal resume keywords

• Customer Contract Management
• Sales Support Experience
• Proficient In Excel
• Experience In Salesforce
• Coordination With Supply Chain

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Forecast Comparison
• Costing Requests Handling
• Issue Resolution
• Database Maintenance

Soft Skills

• Effective Communication
• Problem Solving
• Collaboration

Industry Keywords

• Customer Support
• Sales Communication
• Supply Chain Coordination
• Logistics Management

Tools & Technologies

• Excel
• Salesforce
• Infor M3