Customer Excellence Analyst — Lead Bids, Costing & CX

Gellert Global Group; Madison (NJ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health: Medical, dental and vision

Wealth: Competitive pay, annual bonus

401(k) with immediate vesting

Employee referral program

Professional Growth: Online training

Work-Life Balance: Paid time off

Team Building: events and initiatives

Job summary

Gellert Global Group in Madison, NJ seeks a Customer Excellence Analyst to lead strategic bids, support costing for SKUs, and manage cross-functional customer-facing operations across retail markets.

The role collaborates with Sales, Finance, Supply Chain and Marketing to ensure seamless execution and superior service, with a focus on accuracy, timeliness and data-driven decision making.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Strategic Lead on Bids: Owns end-to-end bids for assigned retail customers and coordinates with Sales, Finance, Supply Chain, and Category teams.
• Costing Assistant: Supports costing exercises for new and existing SKUs and pricing scenarios with Costing and Sales teams.
• Manage Foreign to Foreign (F2F) Business: Acts as primary Customer Excellence representative, oversees item setup, updates, and new product introductions; handles order flow and service-level monitoring.

Skills

Analytical skills

Communication

Detail oriented

Excel

Autonomous work style

Tools

Excel

Job description

Gellert Global Group in Madison, NJ seeks a Customer Excellence Analyst to lead strategic bids, support costing for SKUs, and manage cross-functional customer-facing operations across retail markets.

The role collaborates with Sales, Finance, Supply Chain and Marketing to ensure seamless execution and superior service, with a focus on accuracy, timeliness and data-driven decision making.