Customer Excellence & Bids Analyst

Gellert Global Group; Elizabeth (NJ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Annual bonus

401(k) match

Education assistance

PTO

Flexible schedules

Job summary

Gellert Global Group in New Jersey is seeking a Customer Excellence Analyst to lead strategic bids, support product costing, and manage key F2F customer operations across retail markets.

Reporting to Sales, Finance, Supply Chain, and Marketing, you will ensure timely bid submissions, accurate cost models, and strong customer relationships while coordinating product introductions and transitions. This role relocates to our Madison, NJ HQ in Q1 2027.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Owns end-to-end bids process for assigned retail customers.
• Gathers data, analyzes requirements, and prepares bid submissions.
• Ensures bid timelines, documentation, pricing components, and internal approvals are on schedule.
• Tracks bid outcomes and provides insights for improvement.
• Supports costing exercises for new and existing SKUs and programs.
• Collaborates with Costing and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and communicates updates.
• Assists in monitoring cost changes and informs stakeholders.
• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F item setup, maintenance, and updates.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality.
• Prepares documentation to ensure cargo clears foreign port.

Skills

Analytical thinking

Communication

Attention to detail

Customer focus

Self-management

Tools

Excel

Job description

Gellert Global Group in New Jersey is seeking a Customer Excellence Analyst to lead strategic bids, support product costing, and manage key F2F customer operations across retail markets.

Reporting to Sales, Finance, Supply Chain, and Marketing, you will ensure timely bid submissions, accurate cost models, and strong customer relationships while coordinating product introductions and transitions. This role relocates to our Madison, NJ HQ in Q1 2027.