Customer Engineer, Platform and Devices Enterprise Solutions

Google; San Jose (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google is seeking a Customer Engineer for the Americas-West region to support enterprise pre-sales opportunities and drive growth for Platform and Devices Enterprise Solutions. This highly technical role focuses on sales execution, commercial acumen, and deep understanding of enterprise IT and security.

You’ll empower a team serving Fortune 1000 clients and oversee solution validation with major partners. You will shape innovative customer solutions, align product strategies with customer needs,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Act as a Customer Engineer and guide Fortune 1000 companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions.
• Partner closely with the Enterprise Sales Team to guide potential clients and collaborators in grasping capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Detail technical specifications and resolve significant technical challenges; collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements.

Skills

Technical project management

Customer-facing experience

Education

Bachelor’s degree or equivalent practical experience

Job description

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

• Experience with enterprise operating systems, with a preference for Secure Enterprise Browser management.
• Proficiency in IT infrastructure domains such as networking (including VPNs, wireless, and protocols), identity management (encompassing SSO, SAML, email alias, and Active Directory), and security (covering VPNs and firewalls).
• Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
• A track record of architecting and supporting software deployments for large enterprises, particularly within device management solutions and end-user computing environments.
• Ability for travel to customer sites, conferences, and other related events.

About the job:

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. This technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise IT and security landscape. You will empower a team of sales specialists dedicated to Fortune 1000 clients, directly impact the POD sales target, and oversee all technical solution validation, including major agreements and collaborations with leading channel partners.

You will orchestrate to develop innovative solutions and support technical account strategies. You will represent Platforms and Devices Enterprise Solutions to our top clients, forging deep connections with C-suite executives. While you will be instrumental in channeling customer insights back to Product and Go-to-Market teams, your main objective is to secure "Tech Wins," shatter business goals, and position Platforms and Devices Enterprise Solutions as the premier platform for enterprise work.

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Act as a Customer Engineer and guide Fortune 1000 companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and robust management tools.
• Partner closely with the Enterprise Sales Team, guide potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Be involved in detailing technical specifications and resolving significant technical challenges. Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.