Customer Engineer, Platform and Devices Enterprise Solutions

Google LLC; San Francisco (CA); On-site; USD 140,000 - 204,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google LLC is seeking a Customer Engineer for Americas-West to drive pre-sales activities and growth for Platform and Devices Enterprise Solutions. You will guide Fortune 1000 clients, work with Enterprise Sales, and shape technical validation for major contracts and channel partnerships.

You will collaborate with Product, Marketing, and Engineering to stay on the cutting edge, pursuing “Tech Wins” and aligning with enterprise IT and security needs across desktop, mobile, and cloud services.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Act as a Customer Engineer guiding Fortune 1000 companies and partners to Google Platform and Devices Enterprise Solutions.
• Collaborate with Enterprise Sales to demonstrate capabilities and align on client needs.
• Detail technical specifications and address challenges; work with Product/Marketing/Engineering to stay current and drive improvements.

Skills

Enterprise OS

Networking

Identity management

Security

Web applications

VDI

Mobile apps

Willing to travel

Education

Bachelor's degree or equivalent

Job description

Customer Engineer, Platform and Devices Enterprise Solutions

Location

• Google, San Jose, CA, USA
• Mountain View, CA, USA
• +2 more
• +1 more

Experience Level

• Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Apply Job Information

X Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Jose, CA, USA; Mountain View, CA, USA; San Francisco, CA, USA.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Preferred Qualifications

• Experience with enterprise operating systems, with a preference for Secure Enterprise Browser management.
• Proficiency in IT infrastructure domains such as networking (including VPNs, wireless, and protocols), identity management (encompassing SSO, SAML, email alias, and Active Directory), and security (covering VPNs and firewalls).
• Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
• A track record of architecting and supporting software deployments for large enterprises, particularly within device management solutions and end-user computing environments.
• Ability for travel to customer sites, conferences, and other related events.

About the Job

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. This technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise IT and security landscape. You will empower a team of sales specialists dedicated to Fortune 1000 clients, directly impact the POD sales target, and oversee all technical solution validation, including major agreements and collaborations with leading channel partners.

You will orchestrate to develop innovative solutions and support technical account strategies. You will represent Platforms and Devices Enterprise Solutions to our top clients, forging deep connections with C-suite executives. While you will be instrumental in channeling customer insights back to Product and Go-to-Market teams, your main objective is to secure "Tech Wins", shatter business goals, and position Platforms and Devices Enterprise Solutions as the premier platform for enterprise work.

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first-party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140,000 - $204,000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Act as a Customer Engineer and guide Fortune 1000 companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and robust management tools.
• Partner closely with the Enterprise Sales Team, guide potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Be involved in detailing technical specifications and resolving significant technical challenges. Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Locations

• Google, San Jose, CA, USA
• Mountain View, CA, USA
• +2 more
• +1 more

Experience Level

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.