Staff Customer Engineer, Platform and Devices Enterprise Solutions

Google LLC; Town of Montana (WI); On-site; USD 174,000 - 252,000; Full time

Job summary

Google LLC is seeking an experienced Staff Customer Engineer for Americas-West to support enterprise pre-sales opportunities and drive growth within Platform and Devices Enterprise Solutions.

The role emphasizes technical sales execution, deep IT/security knowledge, and collaboration with sales, product, and engineering teams to deliver tech wins for large enterprise customers.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or customer-facing role.

Responsibilities

• Act as a Customer Engineer and guide companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and robust management tools.
• Partner closely with the Enterprise Sales Team, guiding potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Be involved in detailing technical specifications and resolving significant technical challenges.
• Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.

Skills

10 years experience in technical PM or

Education

Bachelor's degree or equivalent practical experience

Job description

Staff Customer Engineer, Platform and Devices Enterprise Solutions

Location: San Jose, CA, USA; Mountain View, CA, USA; +2 more; +1 more

Experience Level: Advanced

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or customer-facing role.

Preferred qualifications:

• Experience with enterprise operating systems, preferably in Secure Enterprise Browser management.
• Proficiency in IT infrastructure domains such as:
  • Networking (including VPNs, wireless, and protocols)
  • Identity management (encompassing SSO, SAML, and Active Directory)
  • Security (covering VPNs and firewalls)
• Expertise in application delivery, including:
  • Web applications and integrations (HTML5, JavaScript, CSS)
  • VDI solutions (Citrix, VMWare, RDP)
  • Mobile applications (Android, iOS)
• A track record of architecting and supporting software deployments for large enterprises, particularly in Device Management solutions and end-user computing environments.
• Ability to travel to customer sites, conferences, and other related events.

About the job:

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. This technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise IT and security landscape. You will empower a team of sales specialists dedicated to clients, directly impacting the POD sales goals, and oversee all technical solution validation, including major agreements and collaborations with leading channel partners.

You will orchestrate the development of innovative solutions and support technical account strategies. You will represent Platforms and Devices Enterprise Solutions to our top clients, forging deep connections with C-suite executives. While you will be instrumental in channeling customer insights back to Product and Go-to-Market teams, your main objective is to secure "Tech Wins," shatter business goals, and position Platforms and Devices Enterprise Solutions as the premier platform for enterprise work.

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first-party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Compensation:

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

• US: $174,000 - $252,000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Act as a Customer Engineer and guide companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and robust management tools.
• Partner closely with the Enterprise Sales Team, guiding potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Be involved in detailing technical specifications and resolving significant technical challenges.
• Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.

Diversity and Inclusion Statement:

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company, and in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. based on an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, and are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.