Staff Customer Engineer, Platform and Devices Enterprise Solutions

Google LLC; San Francisco (CA); Sur place; USD 174 000 - 252 000; Plein temps

Résumé du poste

Google LLC seeks a Customer Engineer for Americas-West to support enterprise pre-sales and drive growth for Platform and Devices Enterprise Solutions. This technical role focuses on sales execution, commercial acumen, and deep IT/security knowledge, coordinating with channel partners and sales specialists to secure Tech Wins.

You will develop innovative solutions, guide accounts, and represent Google’s platforms to top clients, while feeding customer insights back to product and GTM teams;

Qualifications

• Minimum qualifications include a Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.

Responsabilités

• Act as a Customer Engineer and guide companies and ISV/Partners in their transition to Platform and Devices Enterprise Solutions.
• Partner with Enterprise Sales to help clients understand capabilities of Google's Platform and Devices Enterprise Solutions.
• Detail technical specifications and resolve significant technical challenges.
• Collaborate with Product Management, Marketing, and Engineering to stay current with industry shifts and drive improvements.

Formation

Bachelor's degree or equivalent practical experience

Description du poste

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Jose, CA, USA; Mountain View, CA, USA; San Francisco, CA, USA

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

• Experience with enterprise operating systems, with a preference for Secure Enterprise Browser management.
• Proficiency in IT infrastructure domains such as networking (including VPNs, wireless, and protocols), identity management (encompassing SSO, SAML, and Active Directory), and security (covering VPNs and firewalls).
• Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
• Track record of architecting and supporting software deployments for large enterprises, particularly within Device Management solutions and end‑user computing environments.
• Ability to travel to customer sites, conferences, and other related events.

About The Job

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. This technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise IT and security landscape. You will empower a team of sales specialists dedicated to clients, directly impact the POD sales goals, and oversee all technical solution validation, including major agreements and collaborations with leading channel partners.

You will orchestrate to develop innovative solutions and support technical account strategies. You will represent Platforms and Devices Enterprise Solutions to our top clients, forging deep connections with C‑suite executives. While you will be instrumental in channeling customer insights back to Product and Go‑to‑Market teams, your main objective is to secure "Tech Wins," shatter business goals, and position Platforms and Devices Enterprise Solutions as the premier platform for enterprise work.

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Act as a Customer Engineer and guide companies and ISV/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and robust management tools.
• Partner closely with the Enterprise Sales Team, guide potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
• Be involved in detailing technical specifications and resolving significant technical challenges.
• Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .