AI Success Manager

Cresta; Northern (KY); On-site; USD 130,000 - 215,000; Full time

Benefits offered by this job

Medical Insurance

Flexible PTO

Parental leave

Retirement plan

Remote setup budget

Wellness stipend

Meal program

Commuter benefits

Job summary

Cresta is seeking an AI Success Manager to partner with Fortune 500 customers, translate AI capabilities into value, and drive product adoption. You will define success frameworks, guide adoption, and advise on process changes.

The role blends strategy, AI product expertise, and account ownership across executives, operations, and technical teams. You will travel ~25% and work across time zones, shaping how customers realize outcomes from AI-driven capabilities.

Qualifications

• 2–7+ years of experience in management consulting, customer-facing strategy + execution roles or similar environments (SaaS experience is a plus)
• Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions
• Executive communication skills and ability to influence stakeholders across levels

Responsibilities

• Product Mastery & Hands-On Execution: understand Cresta’s products and guide customers on best use to drive results
• Consultative Partnership: work with stakeholders to understand goals and provide practical solutions
• Driving Customer Value: identify opportunities to improve performance and expand use cases with measurable impact
• Account Ownership: maintain account health, renewals, and drive progress

Skills

Management consulting

Customer-facing roles

SaaS experience

Executive communication

Stakeholder influence

Data analysis

AI tool usage

Tools

SaaS configuration

AI tool usage

Data analysis

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance.

This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management.

You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.

Key Responsibilities:

• Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.
• Consultative Partnership: Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems.
• Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity.
• Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities.
• Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
• Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions
• Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way
• Connects technical capabilities to real business outcomes, not just feature usage
• Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
• Has strong executive communication skills and can influence stakeholders across levels
• Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years
• Is willing to travel (~25%) and work across time zones

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

OTE Range: $130,000–$215,000 + Offers Equity

This role includes bonus eligibility, with additional earning potential based on performance.

We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail]