APAC Customer Engineer — AI Integrations & Cloud

AI Chopping Block; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Remote work setup budget

Monthly wellness stipend

Paid vacation (20 days)

Job summary

Cresta is seeking a Customer Engineer, APAC to deliver cutting-edge AI solutions to enterprise contact centers across Asia-Pacific. You will combine software engineering with customer experience expertise to deploy and scale Cresta in complex environments.

Collaboration with Solution Architects, Implementation Managers, and Customer Success, along with hands-on integration work using Go, Python, and JavaScript, will be a core focus as you build trusted technical partnerships across APAC.

Qualifications

• Strong software engineering skills with hands-on experience in Go, Python, and/or JavaScript.
• Experience using APIs and SDKs to build integrations and value-added solutions.
• Experience with AWS and Git.
• Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms.
• Experience working with enterprise customers and complex technical environments.
• Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
• Strong communication skills and the ability to translate complex technical concepts for different audiences.
• Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.

Responsibilities

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
• Develop and maintain integrations using technologies including Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.
• Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
• Manage multiple customer projects and technical workstreams simultaneously.
• Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.
• Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Skills

Go

Python

JavaScript

APIs & SDKs

AWS

Git

Enterprise software

Customer-facing communication

Tools

Cresta SDKs

Job description

Cresta is seeking a Customer Engineer, APAC to deliver cutting-edge AI solutions to enterprise contact centers across Asia-Pacific. You will combine software engineering with customer experience expertise to deploy and scale Cresta in complex environments.

Collaboration with Solution Architects, Implementation Managers, and Customer Success, along with hands-on integration work using Go, Python, and JavaScript, will be a core focus as you build trusted technical partnerships across APAC.