AI Success Manager

Cresta; United States; Hybrid; USD 160,000 - 215,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness and communication stipend

In-office meal program

Commuter benefits for onsite employees

Job summary

Cresta is seeking an AI Success Manager to partner with Fortune 500 clients to translate AI capabilities and drive product adoption. This hybrid role involves working with executives and technical teams to implement Cresta's AI solutions effectively.

The ideal candidate will have 2–7+ years of relevant experience and a strong ability to connect technical capabilities to tangible business outcomes. Cresta offers competitive compensation and a strong benefits package.

Qualifications

• 2–7+ years of experience in management consulting or similar roles.
• Ability to think in frameworks and systems.
• Enjoy problem identification and solution creation.
• Connect technical capabilities to business outcomes.
• Strong executive communication skills.

Responsibilities

• Deeply understand Cresta's products and their use.
• Work closely with stakeholders to provide solutions.
• Identify performance improvement opportunities.
• Maintain account health across a portfolio.

Skills

Management consulting

Data analysis

Technical environment comfort

Executive communication

Problem-solving

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real‑time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world‑class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI‑driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About The Role

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology‑centric & consultative role focused on evolving how organizations leverage AI to drive improved performance.

This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management.

You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.

Key Responsibilities

• Product Mastery & Hands‑On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.
• Consultative Partnership: Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on‑site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems.
• Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity.
• Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities.

We’re Looking For Someone Who

• Has 2–7+ years of experience in management consulting, customer‑facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
• Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions
• Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way
• Connects technical capabilities to real business outcomes, not just feature usage
• Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
• Has strong executive communication skills and can influence stakeholders across levels
• Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years
• Is willing to travel (~25%) and work across time zones

Perks & Benefits

We offer a comprehensive and people‑first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In‑office meal program and commuter benefits provided for onsite employees

Compensation At Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.

We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.

OTE Range: $160,000–$215,000 + Offers Equity

This role includes bonus eligibility, with additional earning potential based on performance.

We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location.