Customer Engineer

Lancesoft; Portland (OR); On-site; USD 41,000 - 47,000; Full time

Job summary

Lancesoft is seeking a Field Service Technician in Portland, OR. The role involves performing maintenance, repairs, and component replacements at the module level, while keeping parts inventory updated and providing regular status reports to ensure timely ATM service repairs.

The position requires basic electrical/mechanical aptitude, reliable transportation, and 0–1 years of related experience. Expect some travel, potential night/weekend shifts, and use of basic hand tools.

Qualifications

• High School Diploma or equivalent; 0–1 years related experience.
• Reliable transportation.
• Android smartphone to receive work orders.
• Basic Electrical and Mechanical aptitude.
• Good problem-solving skills and ability to work under pressure.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on information provided in the call and error logs on the ATM.
• Own customer issues until resolution according to SLA.
• Follow security safety procedures when working with ATMs or within financial institutions.
• Complete client-specific training and certifications.
• Report calls and activity accurately and promptly.

Skills

Problem-solving skills

Mechanical aptitude

Electrical aptitude

Reliable transportation

Education

High School Diploma or equivalent

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Pay Range: $30.00 to $34.00 / Hour

Job Description:

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.