Flexforce - Install Buffer

Lancesoft; Hartford (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Lancesoft is seeking motivated Field Service Technicians to support the installation, maintenance, troubleshooting, and repair of ATMs in the Hartford, CT area. This entry-level role includes comprehensive technical training, with no prior ATM repair experience required.

You will perform routine maintenance, diagnose issues, replace faulty components, manage parts inventory, and ensure timely customer service resolutions while following safety procedures.

Qualifications

• A high school diploma or equivalent is required.
• Entry-level candidates with 0–1 year of relevant experience encouraged to apply.
• Previous ATM repair experience is not mandatory.
• Basic electrical and mechanical aptitude, including troubleshooting and minor component replacements, is essential.
• Strong problem-solving, attention to detail, and ability to learn new procedures quickly.
• Candidates must demonstrate integrity, reliability, professionalism, and ability to work independently.
• A reliable vehicle and valid driving credentials are required for field service.
• An Android smartphone is mandatory for work orders and documentation.
• Candidates must provide their own basic hand tools.

Responsibilities

• ATM Maintenance & Repair: Perform routine maintenance, minor repairs, troubleshooting, and component replacements at the module or FRU level.
• Technical Troubleshooting: Diagnose equipment issues using service requests, docs, and logs; identify root cause and fix accordingly.
• Equipment Support: Install, replace, and maintain ATM components following procedures and guidelines.
• Inventory Management: Maintain records of spare parts, tools, and equipment; track replacements.
• Customer Service & Issue Resolution: Own service requests and ensure timely resolution per SLAs; communicate updates to customers.
• Service Documentation & Reporting: Record service calls, repair activities, equipment status, and parts usage.
• Safety & Security Compliance: Follow safety, security, and operational procedures for financial equipment and client sites.
• Training & Development: Complete required training and certifications; build troubleshooting capabilities.

Skills

Electrical aptitude

Mechanical aptitude

Problem solving

Driver's license

Android smartphone

Education

High school diploma

Job description

Role Overview

We are seeking motivated and technically inclined Field Service Technicians to support the installation, maintenance, troubleshooting, and repair of Automated Teller Machines (ATMs) across the Hartford, Connecticut area. This is an excellent opportunity for entry-level candidates looking to build a career in field services, equipment maintenance, and technical support. Previous ATM repair experience is not mandatory, as comprehensive technical training will be provided. The selected candidates will perform routine maintenance, diagnose equipment issues, replace faulty components, maintain parts inventory, and ensure timely resolution of customer service requests while following established safety and security procedures.

Primary Responsibilities

• ATM Maintenance & Repair: Perform routine maintenance, minor repairs, troubleshooting, and component replacements at the module or Field Replaceable Unit (FRU) level.
• Technical Troubleshooting: Diagnose equipment issues using service requests, technical documentation, and system error logs. Identify the root cause of straightforward equipment problems and implement appropriate corrective actions.
• Equipment Support: Install, replace, and maintain ATM components while following established technical procedures and service guidelines.
• Inventory Management: Maintain accurate records of spare parts, tools, and equipment inventory. Ensure replacement components are properly tracked and documented.
• Customer Service & Issue Resolution: Take ownership of assigned customer service requests and ensure timely resolution in accordance with established service-level agreements (SLAs). Communicate professionally with customers and provide regular service updates.
• Service Documentation & Reporting: Maintain accurate and timely records of service calls, repair activities, equipment status, parts usage, and completed maintenance work.
• Safety & Security Compliance: Follow applicable safety, security, and operational procedures when working on financial equipment and within customer facilities.
• Training & Development: Complete required technical training and equipment certifications. Develop troubleshooting capabilities and technical knowledge to perform assigned service activities independently.

Required Qualifications

• A high school diploma or equivalent is required.
• Entry-level candidates with 0–1 year of relevant experience are encouraged to apply.
• Previous ATM repair experience is not mandatory.
• Basic electrical and mechanical aptitude, including the ability to troubleshoot equipment and perform minor component replacements, is essential.
• Strong problem-solving skills, attention to detail, and the ability to learn new technical procedures quickly are required.
• Candidates must demonstrate personal integrity, reliability, professionalism, and the ability to work independently with minimal supervision.
• A reliable personal vehicle and valid driving credentials are required for field service assignments.
• An Android smartphone is mandatory for receiving work orders and accessing technical support documentation.
• Candidates must provide their own basic hand tools, including Phillips and flathead screwdrivers.

Preferred Qualifications

• An associate degree or technical education in electronics, electrical systems, mechanical maintenance, or a related discipline is preferred.
• Previous experience in ATM servicing, equipment maintenance, field services, technical support, or troubleshooting similar electronic equipment is an advantage.

Physical & Work Environment Requirements

The position involves regular field service activities that may require prolonged periods of standing, walking, sitting, bending, and squatting. Candidates must be comfortable traveling within their assigned service territory and carrying or lifting toolkits, spare parts, and equipment weighing approximately 1–50 lbs. Work schedules may involve rotating shifts, evenings, weekends, or varying daily service assignments depending on operational requirements.