Field Service Technician ([e-mail])

ASK Consulting; Colorado; On-site; USD 27,000 - 39,000; Full time

Job summary

ASK Consulting is seeking a Field Service Technician in Denver, CO. This contract role requires problem-solving at the module level, scheduling efficiency, and escalation when needed. The technician will maintain parts inventory, report progress, and resolve customer issues according to SLAs.

Applicants must be directly contracted by ASK Consulting, with a 6+ month contract. The role may involve travel, nights, weekends, and rotating shifts.

Qualifications

• Must be directly contracted and paid on ASK Consulting payroll.
• Flexible schedule including nights, weekends, overtime, and on-call.
• Basic electrical and mechanical aptitude; able to work with minimal supervision.
• Good problem-solving skills and ability to learn quickly.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repairs.
• Diagnose problems from the information provided in the call and ATM logs.
• Own customer issues until resolution per SLA.
• Complete training and certifications.

Skills

Problem solving

Customer service

Basic Electrical aptitude

Mechanical aptitude

Flexible schedule

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Android smartphone

Job description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Field Service Technician

Location: Denver, CO 80001

Duration: 6+ month contract

Payrate: $24.00 /hr on W2

Job Description:

As a Field Service Technician, you will; represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to elevate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

Perform minor maintenance, repairs, and component replacement at the module level.

Maintains parts inventory and related records.

Provides status reports throughout the service repair.

Diagnose problems based on the information provided in the call and through the error logs on the ATM.

Responsible for ownership of customer issues until resolution according to SLA agreements.

Practices security safety procedures when working with ATM's and or within financial institution.

Complete specific Training and certifications.

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with or similar equipment is preferred.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.