Customer Engineer

Lancesoft; El Paso (TX); On-site; USD 41,000 - 44,000; Full time

Job summary

Lancesoft is seeking a Field Service Technician in El Paso, TX to support on-site ATM maintenance and service calls. You will perform module-level repairs, replace components, and keep precise service records while adhering to safety protocols.

You must have a high school diploma, reliable transport, and the ability to work nights and weekends. The role may require travel within your service area and lifting tools up to 50 lbs.

Qualifications

• High School Diploma or equivalent, 0–1 years related experience.
• Reliable transportation and a smartphone to receive work orders.
• Must have basic electrical and mechanical aptitude.
• Must be able to work a flexible schedule including nights and weekends.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records; provide status reports.
• Diagnose problems based on call information and error logs.
• Ensure ownership of customer issues until resolution per SLA.

Skills

Electrical aptitude

Mechanical aptitude

Problem solving

Flexible schedule

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Basic tools

Job description

Location: El Paso, TX Pay Range: $30-$32/hr

Job Description

As a Field Service Technician, you will;represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escape issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call‑by‑call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• A smart phone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on‑call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem‑solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.