Customer Engineer

Lancesoft; Corpus Christi (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Lancesoft is seeking a Field Service Technician to service automated banking equipment in Corpus Christi, TX, and surrounding areas. Training will be provided; prior ATM repair experience is not required.

A strong electrical/mechanical aptitude and problem-solving mindset are essential for independent field work and customer support. Responsibilities include maintenance, diagnostics, and servicing of ATM modules, with emphasis on safety, reporting, and timely communication.

Qualifications

• Basic electrical and mechanical aptitude.
• Willingness to learn new procedures and technologies.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform routine maintenance, minor repairs, troubleshooting, and component replacements on ATM modules.
• Diagnose ATM issues using service requests, technical documentation, and error logs.
• Identify problems and determine corrective actions or escalation requirements.
• Maintain parts inventory records and track components and replacements.
• Provide regular service updates and status reports to ensure timely communication.

Skills

Electrical knowledge

Mechanical knowledge

Problem solving

Independent work

Reliability

Education

High School Diploma or equivalent

Associate degree

Tools

Hand tools

Job description

Job Description: We are seeking a motivated and dependable Field Service Technician to perform routine maintenance, troubleshooting, and repairs on automated banking equipment within Corpus Christi, Texas, and surrounding areas. This is an excellent opportunity for individuals looking to begin or develop a career in field service operations, as prior ATM repair experience is not required. Comprehensive technical training will be provided to help the selected candidate develop the skills necessary to service, troubleshoot, and maintain ATM equipment. The ideal candidate will have basic electrical and mechanical aptitude, strong problem-solving abilities, and the ability to work independently while delivering reliable customer support.

Primary Responsibilities

• Perform routine maintenance, minor repairs, troubleshooting, and component replacements on automated banking equipment at the module level.
• Diagnose equipment issues using service requests, technical documentation, and system error logs.
• Identify problems and determine appropriate corrective actions or escalation requirements.
• Maintain accurate parts inventory records and ensure proper tracking of equipment components and replacement materials.
• Provide regular service updates and status reports throughout the repair process, ensuring timely and accurate communication.
• Take ownership of assigned service requests and customer issues through resolution while meeting established service-level agreements (SLAs).
• Follow all applicable security, safety, and operational procedures when working with financial equipment and within customer facilities.
• Complete all required technical training, certifications, service documentation, and administrative reporting.
• Plan and organize daily service activities efficiently, manage assigned work orders, and prioritize service calls based on operational requirements.

Required Qualifications

• A High School Diploma or equivalent is required.
• An associate degree is preferred.
• Entry-level candidates with 0–1 year of relevant experience are encouraged to apply.
• Previous ATM repair or field service experience is not mandatory, as comprehensive training will be provided.
• Basic electrical and mechanical knowledge, along with the ability to understand equipment functionality and perform routine troubleshooting, is required.
• Strong problem-solving skills, the ability to learn new technical procedures quickly, and the capability to work effectively under pressure are essential.
• Must demonstrate a high level of personal integrity, reliability, professionalism, and the ability to work independently with minimal supervision.
• Must have reliable personal transportation and a valid smartphone (Android or iPhone) to receive work orders and access technical support documentation.
• Candidates must have their own basic hand tools, including Phillips and flathead screwdrivers (#1 and #2).
• Tools will not be provided.

Work Schedule & Physical Requirements

Must be available to work a flexible schedule, including nights, weekends, overtime, rotating shifts, flexible shifts, and on-call assignments as required. The position may involve prolonged periods of standing, walking, sitting, bending, and squatting, along with lifting or carrying toolkits and equipment weighing approximately 1–50 lbs. Daily assignments may be dispatched on a call-by-call basis or provided through a scheduled service route.

Preferred Qualifications

• Previous experience repairing, maintaining, or servicing ATMs, automated banking equipment, or similar electromechanical systems is preferred.
• An associate degree in a relevant technical discipline is an advantage.