Customer Engineer

Talentify; College Station (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

LanceSoft is seeking a Field Service Technician to perform module-level maintenance, repairs, and component replacement on ATMs. You will maintain inventory, generate status reports, diagnose issues from calls and error logs, and ensure ownership of customer problems until SLA-based resolution.

Applicants should be able to travel as required, work varied shifts, and complete client-specific training and certifications. Strong safety practices and accurate reporting are essential to success.

Qualifications

• Client-specific training and certifications completed.
• Must be able to follow SLA-driven issue resolution.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on information provided in the call and error logs on the ATM.
• Own customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs or within financial institutions.
• Complete client-specific training and certifications.
• Report calls and activity accurately and promptly, plus other required reporting.

Job description

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.