Customer Engineer

Talentify; Philadelphia (Philadelphia County); On-site; USD 30,000 - 33,000; Full time

Job summary

Talentify in Philadelphia, PA is seeking a Field Service Technician to perform maintenance and repairs at the module level.

You will diagnose problems from call details and ATM logs, maintain inventory, report status, and ensure timely resolutions under SLA, with possible travel and shift rotations.

Candidates should have a High School Diploma or equivalent, reliable transportation, an Android device for work orders, and basic hand tools.

Qualifications

• High School Diploma or equivalent; 0–1 years of related experience.
• Reliable transportation.
• An Android smartphone to receive work orders and access support documentation.
• Have basic tools; common tools include flathead and Phillips screwdrivers.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repairs.
• Diagnose problems based on call information and ATM error logs.
• Own customer issues until resolution per SLA.
• Follow security procedures when working with ATMs and financial institutions.
• Complete client-specific training and certifications.
• Report calls and activity promptly and accurately.

Skills

Troubleshooting

Basic maintenance

Documentation

Education

High School Diploma or equivalent

Tools

Flathead screwdriver

Phillips screwdriver

Job description

Location

Philadelphia, PA

Pay Range

$22-$24/hr

Job Description

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.).
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.