Customer Engineer/Buffer - Flexforce - Customer Engineer

Talentify; Philadelphia (Philadelphia County); On-site; USD 52,000 - 60,000; Full time

Job summary

Mindlance is seeking a Field Service Technician to service ATMs, troubleshoot at a basic module level, and represent the Client brand on-site. You will plan your time, follow routine procedures, and complete standardized activities while escalating issues when needed.

The role involves manual work, potential travel, and possible night/weekend shifts, with training provided for ATM troubleshooting and Client-specific certifications.

Qualifications

• Must have 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders and access support documentation.
• Have basic tools: #1 and #2 flathead and Philips screwdrivers are most common.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repair.
• Diagnose problems from call info and ATM error logs.
• Own customer issues until resolution per SLA.

Skills

Android smartphone handling

Troubleshooting

Electrical aptitude

Mechanical aptitude

Time management

Problem solving

Education

Associate degree (preferred)

Tools

Screwdrivers (Flathead #1/#2, Philipps)

Job description

Are you interested in working with Client? Do you know who Client is? We are a field service company that manufactures, services, and maintains ATMs. Do you know how to repair ATMs? Great!!! If you are like most of us and have never seen the inside of an ATM. Well, that’s OK too! With little or no prior relevant work experience. We will provide you with the training you need to troubleshoot, service, and maintain ATMs, so you can start your career with Client.

As a Field Service Technician, you will; represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escape issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans