Customer Engineer

Talentify; Fort Worth (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Talentify is seeking a Field Service Technician to perform maintenance, repairs, and component replacement at the module level across ATM equipment in the Dallas/Fort Worth area.

You will manage parts inventory, provide status reports, diagnose issues from calls and logs, and ensure resolution per SLA, while following safety procedures and completing required trainings.

Qualifications

• High School Diploma or equivalent.
• Basic electrical and mechanical aptitude.
• Reliable transportation.
• Good problem-solving skills.
• Ability to read and follow service orders.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATMs and/or within financial institutions.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

Skills

Electrical aptitude

Mechanical aptitude

Problem-solving

Reliability

Self-motivation

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Android smartphone

Basic hand tools

Flathead & Philips screwdrivers

Job description

Location: Dallas/Fort Worth, TX
Pay Range: $20-$22/hr
Job Description:

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /siting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.