Customer Engineer

Talentify; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

Talentify is seeking a Field Service Technician in the Milwaukee area to perform maintenance, repairs, and component replacements at the module level. You will manage parts inventory, report service activity, diagnose issues from calls and ATM logs, and own customer issues through resolution per SLA.

The role may require travel, rotating shifts, and weekend work. Applicants should have a High School Diploma or equivalent with 0–1 years of related experience, reliable transportation, and a

Qualifications

• High school diploma or equivalent with 0–1 year related experience.
• Must have reliable transportation and access to a smartphone for work orders.
• Basic tools (flathead and Phillips screwdrivers) are not supplied.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports during service repairs.
• Diagnose problems from calls and ATM error logs.
• Own customer issues until resolution per SLA.

Skills

Reliable transportation

Smartphone use

Basic tools

Education

High School Diploma or equivalent

Tools

N/A

Job description

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• A smart phone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Pay Range: $20-$22/hr