Customer Engineer

Talentify; Nashville (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

Talentify is seeking a Customer Engineer in Nashville to perform field service tasks on ATMs. You will conduct minor maintenance, repairs, and component replacements, while maintaining parts inventory and reporting on your activity.

The role requires problem-solving skills, reliable transportation, and a flexible schedule including possible nights or weekends. Strong candidates will have a High School Diploma or equivalent, a smartphone for work orders, and basic tools.

Qualifications

• High School Diploma or equivalent required.
• Reliable transportation.
• Smartphone required to receive work orders and access support docs.
• Basic tools provided by the candidate: #1 and #2 flathead and Phillips screw drivers.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on call details and ATM error logs.
• Own customer issues until resolution per SLA.

Skills

Flexible schedule

Problem solving

Basic electrical aptitude

Basic mechanical aptitude

Work under pressure

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Flathead screwdriver (size #1)

Flathead screwdriver (size #2)

Phillips screwdriver

Job description

Position Details:

Job Title

Customer Engineer

Location

Payrate

$22.50/Hour.

Role Overview:
Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• A smart phone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with Client or similar equipment is preferred.