Customer Engagement Specialist: Growth & Bonuses

Renewal by Andersen | Esler Companies; Worcester (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance bonuses

Structured training & growth

Job summary

Renewal by Andersen | Esler Companies in Worcester, MA seeks a Customer Engagement Specialist to be the first contact for homeowners exploring window and door replacements. You will handle inbound and outbound calls, qualify leads, and schedule in-home consultations while delivering an exceptional customer experience.

You will use CRM tools to track interactions, follow up on marketing inquiries, and collaborate closely with sales and operations; the role offers structured training, clear growth

Qualifications

• Experience handling inbound and outbound calls with a focus on customer experience.
• Ability to qualify homeowner leads and schedule in-home consultations.
• Proficiency with CRM tools to track interactions and follow up on inquiries.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacements.
• Handle inbound and outbound calls, qualify leads, and schedule in-home consultations.
• Provide an exceptional customer experience and collaborate with sales and operations.
• Track interactions in the CRM and follow up on marketing inquiries.

Skills

CRM proficiency

Lead qualification

Customer service

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies in Worcester, MA seeks a Customer Engagement Specialist to be the first contact for homeowners exploring window and door replacements. You will handle inbound and outbound calls, qualify leads, and schedule in-home consultations while delivering an exceptional customer experience.

You will use CRM tools to track interactions, follow up on marketing inquiries, and collaborate closely with sales and operations; the role offers structured training, clear growth