Customer Engagement Specialist - Car Appointment Scheduler

Scranton Motors Vernon; Vernon (CT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Training provided

Ongoing coaching and development

Stability of an established family‑run

Job summary

Scranton Motors Vernon in Vernon, CT, is seeking a friendly, motivated Business Development Representative to start in October 2026. You will connect with customers to schedule showroom visits, respond to inquiries, and support our sales team with professional, proactive communication.

Automotive experience isn’t required, as training is provided to help you succeed. You’ll join a family-owned dealership known for its stable, supportive environment and growth opportunities.

Qualifications

• Enjoy talking with people and providing a great customer experience.
• Friendly and professional personality.
• Communicate well by phone, text, and email.
• Comfortable using a computer.
• Stay organized and detail-oriented.
• Follow through on tasks and be dependable and punctual.
• Open to coaching and learning new skills.

Responsibilities

• Respond to customers who contact the dealership.
• Connect with customers by phone, text, and email.
• Assist customers with basic questions.
• Schedule showroom appointments and confirm them.
• Follow up with interested customers and those nearing end of lease.
• Update customer information in the CRM and track follow-ups.
• Communicate appointment details to the sales team.

Skills

Communication skills

Customer service

Team player

Organized

Detail oriented

Dependable

Punctual

Coachable

Job description

Scranton Motors Vernon in Vernon, CT, is seeking a friendly, motivated Business Development Representative to start in October 2026. You will connect with customers to schedule showroom visits, respond to inquiries, and support our sales team with professional, proactive communication.

Automotive experience isn’t required, as training is provided to help you succeed. You’ll join a family-owned dealership known for its stable, supportive environment and growth opportunities.