Automotive BDC Specialist: Leads & Appointments

Executive Jeep; North Haven (CT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

5-day work week

Bonuses/incentives

Paid time off

Insurance: medical/dental/vision

401k program

Life insurance

Advancement opportunities

Training & development

Vehicle purchase plans

Job summary

Executive Jeep is seeking an energetic BDC Agent to create premium guest experiences at our North Haven, CT dealership. You will handle calls, emails, and chats, schedule sales appointments, and guide customers to financing options while coordinating with sales teams.

The role emphasizes strong customer service, teamwork, and dependable computer skills; a valid driver’s license is required as you support a busy automotive showroom environment.

Qualifications

• Minimum customer service experience.
• Strong teamwork and communication.
• Good computer skills.
• Valid driver’s license.
• CRM experience is a plus.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book an appointment or who no-show.
• Utilize CRM tracking system daily.

Skills

Customer service

Team collaboration

Computer skills

Driver's license

Tools

CRM system

Job description

Executive Jeep is seeking an energetic BDC Agent to create premium guest experiences at our North Haven, CT dealership. You will handle calls, emails, and chats, schedule sales appointments, and guide customers to financing options while coordinating with sales teams.

The role emphasizes strong customer service, teamwork, and dependable computer skills; a valid driver’s license is required as you support a busy automotive showroom environment.