Business Development Representative/BDC

Scranton-Auto-Group; Vernon (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Training provided

Ongoing coaching and development

Team environment

Career advancement

Stability of an established family‑run

Job summary

Scranton Motors is seeking a motivated Business Development Representative to join our Vernon, CT team. You will initiate conversations with customers, guide them through the vehicle-shopping process, and schedule showroom visits. Prior automotive experience is not required; training and tools will be provided.

Ideal candidates enjoy talking to people, stay organized, and maintain a positive attitude while working with the sales team to create a friendly customer experience.

Qualifications

• Strong communication skills and a friendly, professional demeanor.
• Ability to connect with customers via phone, text, and email.
• Willingness to learn and adapt; training provided.

Responsibilities

• Respond to customers who contact the dealership.
• Connect with customers by phone, text, and email.
• Assist customers with basic questions.
• Schedule showroom appointments and confirm upcoming appointments.
• Follow up with interested customers and those approaching lease end.
• Update customer information in the CRM and keep follow-up reminders.

Skills

Communication skills

Friendly and professional

Customer service

Organized

Detail-oriented

Depenable and punctual

Coachable

Team player

Goal-oriented

Tools

CRM system

Dealership systems

Computer proficiency

Appointment scheduling tools

Job description

Business Development Representative (BDC)

• Scranton Motors | Vernon, CT
• Full-Time | On-Site
• Start Date: October 2026

Join the Scranton Motors Team

Scranton Motors is looking for friendly, motivated, and dependable Business Development Representatives to join our team in Vernon, CT, beginning in October 2026.

This is a great opportunity for someone who enjoys connecting with people, providing excellent customer service, and helping customers take the next step in their vehicle-shopping experience.

No automotive experience? No problem.

We're looking for people with strong communication skills, a positive attitude, and a willingness to learn. We'll provide the training and tools you need to succeed.

Family-Owned & Operated Since 1952

For more than 70 years, Scranton Motors has been a family-owned and operated Connecticut dealership. Today, we're proud to continue that tradition under our third generation of family leadership.

Our history has been built on relationships—with our customers, our community, and our employees.

We offer the stability and opportunities of an established automotive organization while maintaining the personal environment of a family-owned business.

At Scranton Motors, you're joining a team—not becoming another number.

What You'll Do

As a Business Development Representative, you'll help customers connect with our dealership and sales team.

Your responsibilities will include:

• Respond to customers who contact the dealership
• Connect with customers by phone, text, and email
• Assist customers with basic questions
• Schedule showroom appointments
• Confirm upcoming appointments
• Follow up with customers who have previously expressed interest
• Reconnect with customers who may still be considering a vehicle
• Reach out to customers approaching the end of their vehicle lease
• Update customer information and notes in our system
• Keep track of customer follow-up
• Communicate appointment information to our sales team
• Help create a friendly and professional customer experience

Your job isn't to sell the vehicle.

Your role is to start the conversation, provide a great experience, and help customers schedule a convenient time to visit the dealership.

What We’re Looking For

We're looking for someone who:

• Enjoys talking with people
• Has a friendly and professional personality
• Communicates well by phone, text, and email
• Is comfortable using a computer
• Can stay organized throughout the day
• Pays attention to details
• Follows through on tasks
• Is dependable and punctual
• Has a positive attitude
• Enjoys working as part of a team
• Is comfortable working toward goals
• Is open to coaching and learning new skills

Automotive experience is not required.

Previous experience in customer service, hospitality, retail, reception, appointment scheduling, inside sales, or other customer-facing positions can be a great fit for this opportunity.

What Does Success Look Like?

We keep it simple.

Connect with customers. Provide a great experience. Schedule appointments. Follow up. Stay organized.

You don't need to know everything about cars when you start.

We'll teach you our systems, processes, and approach to customer communication.

What we can't teach is a positive attitude, dependability, and a genuine willingness to help people.

Training & Support

You'll receive training and ongoing support to help you become comfortable and confident in the position, including:

• Customer communication
• Appointment scheduling
• Dealership systems and technology
• CRM training
• Vehicle and product basics
• Customer follow-up
• Phone, text, and email communication
• Ongoing coaching and development

Why Scranton Motors?

The Family-Owned Difference

There's something different about working for a company where the family's name is on the building.

Scranton Motors has been family-owned and operated since 1952 and is now in its third generation of family leadership.

We're proud of where we've come from—and we're equally focused on developing the people who will help us grow in the future.

We want employees who take pride in their work, enjoy being part of a team, and want an opportunity to build something long-term.

What We Offer

• Competitive compensation
• Performance-based earning opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee discounts
• Training provided
• Ongoing coaching and development
• Supportive team environment
• Opportunities for career advancement
• Stability of an established family-owned dealership

An Opportunity to Grow

This can be a great entry point into the automotive industry.

As you learn the business and demonstrate strong performance, there may be opportunities to grow within Scranton Motors.

Whether your strengths are in customer relations, business development, sales, or leadership, we want talented employees to have opportunities to develop their careers.

Start Your Next Chapter in October 2026

We're currently accepting applications for an October 2026 start.

Come see what it's like to work for a company that's been family-owned and operated for more than 70 years.