Auto BDC Specialist: Start Conversations

Scranton-Auto-Group; Vernon (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Training provided

Ongoing coaching and development

Team environment

Career advancement

Stability of an established family‑run

Job summary

Scranton Motors is seeking a motivated Business Development Representative to join our Vernon, CT team. You will initiate conversations with customers, guide them through the vehicle-shopping process, and schedule showroom visits. Prior automotive experience is not required; training and tools will be provided.

Ideal candidates enjoy talking to people, stay organized, and maintain a positive attitude while working with the sales team to create a friendly customer experience.

Qualifications

• Strong communication skills and a friendly, professional demeanor.
• Ability to connect with customers via phone, text, and email.
• Willingness to learn and adapt; training provided.

Responsibilities

• Respond to customers who contact the dealership.
• Connect with customers by phone, text, and email.
• Assist customers with basic questions.
• Schedule showroom appointments and confirm upcoming appointments.
• Follow up with interested customers and those approaching lease end.
• Update customer information in the CRM and keep follow-up reminders.

Skills

Communication skills

Friendly and professional

Customer service

Organized

Detail-oriented

Depenable and punctual

Coachable

Team player

Goal-oriented

Tools

CRM system

Dealership systems

Computer proficiency

Appointment scheduling tools

Job description

Scranton Motors is seeking a motivated Business Development Representative to join our Vernon, CT team. You will initiate conversations with customers, guide them through the vehicle-shopping process, and schedule showroom visits. Prior automotive experience is not required; training and tools will be provided.

Ideal candidates enjoy talking to people, stay organized, and maintain a positive attitude while working with the sales team to create a friendly customer experience.