Customer Engagement & Solutions Specialist

ADP, Inc.; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

3 Weeks PTO to start

401(k) with Company Match

Medical, Dental, Vision Insurance

8 Paid Company Holidays

Professional development opportunities

Job summary

Pine Environmental Services in St. Louis, MO seeks a Customer Engagement Representative to support Pine customers with equipment rental inquiries, quotes, and order follow-up, helping the branch grow.

This non-exempt, full-time role collaborates with the sales and operations teams, handles billing activities, scheduling, and logistics, and maintains accurate records in Pine’s database. A HS diploma and 2 years of customer service are preferred.

Qualifications

• Excellent written and verbal communication skills.
• Ability to think analytically and troubleshoot problems.
• Flexible, strong team player in a fast-paced environment.

Responsibilities

• Handle customer inquiries about equipment rental, order status and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in Pine’s database.
• Review orders to confirm equipment, accessories, consumables, quantities, price and special contract instructions.
• Assist in branch sales and marketing through outgoing calls and emails.
• Communicate order confirmations and follow-up on delivery.
• Update Pine’s database with details and Call-Off information.
• Assist in scheduling delivery and pick-up of orders.
• Assist in locating equipment and arranging shipping logistics.
• Provide solutions when customers have issues.
• Enter repair orders when needed.
• Set up product replacements when needed.

Skills

Communication

Analytical thinking

Team player

Education

High School Diploma/GED

Job description

Pine Environmental Services in St. Louis, MO seeks a Customer Engagement Representative to support Pine customers with equipment rental inquiries, quotes, and order follow-up, helping the branch grow.

This non-exempt, full-time role collaborates with the sales and operations teams, handles billing activities, scheduling, and logistics, and maintains accurate records in Pine’s database. A HS diploma and 2 years of customer service are preferred.