Customer Engagement Rep

Pine Environmental Services LLC; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO three weeks

401(k) with company match

Medical, Dental, Vision Insurance

8 paid holidays

Development opportunities

Job summary

Pine Environmental Services LLC in Raleigh, NC is seeking a Customer Engagement Representative to support customers by responding to rental equipment inquiries and assisting with sales, quotes, and order status.

You will collaborate with the branch team and outside sales, update our database, help schedule deliveries and pickups, and ensure accurate billing and documentation. This is an office-based, non-exempt role with a comprehensive benefits package.

Qualifications

• Excellent written and verbal communication.
• Ability to think analytically and troubleshoot problems.
• Flexible, strong team player in a fast-paced environment.

Responsibilities

• Handle intake of customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in Pine’s database.

Skills

Communication

Analytical thinking

Team player

Education

High School Diploma/GED or Higher

Job description

JobTitle:CustomerEngagementRepresentative

Reportingto:Branch Manager or Customer Service Manager

StatusNon-Exempt

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

Primary Responsibilities

• Intake customer inquiries for equipment rental, order status, andgeneral questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities,price,and any special contract instructions are understood.
• Assistin branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations andfollowup upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assistin scheduling delivery and pick-up oforders.
• Assistinlocatingequipment and shippinglogistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintaining contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing whennecessary.
• Billing/Invoicing customers.
• Credit card processing when needed.
• Promote a positive Health and Safety attitude / workplace.
• Have a basic understanding of our equipment and howit’sused.
• Keep a clean, organized well-maintained office.
• Other duties as assigned.

Knowledge, Skills, Core Competencies

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
• Ability to think analytically, with focus on problem troubleshooting.
• A flexible andstrong teamplayer that can work in a fast-pacedenvironment.

Education/Experience

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position descriptiondoes not constitutea written or implied contract of employment